Terms and Conditions
Welcome to DP Maxwell Plumbing & Heating Ltd. These terms and conditions outline the rules and regulations for the use of our website and services.
- General By accessing this website and booking our services, you accept these terms and conditions in full. The company D.P. Maxwell Plumbing & Heating Ltd, registered in England and Wales (Company No: 212560). Registered Office: 116 Cranleigh Drive, Whitfield, Dover, Kent, CT16 3NW.
- Service Provision & Gas Safety
- All gas-related work is performed by a Gas Safe Registered engineer.
- We provide plumbing and heating services across Dover, Folkestone, Whitfield, and East Kent.
- We reserve the right to refuse service if site conditions are deemed unsafe.
- Quotes and Estimates
- Estimates provided over the phone are subject to a physical site inspection.
- Written quotes are valid for 30 days.
- Any additional work required due to unforeseen circumstances (e.g., hidden pipework issues) will be discussed and agreed upon with the client before proceeding.
- Payments and Deposits
- Payment is due immediately upon completion of the work unless otherwise agreed in writing.
- For large-scale installations (e.g., full central heating or boiler swaps), a deposit for materials may be required before work commences.
- We accept payment via [Insert Payment Methods, e.g., Bank Transfer, Card, Cash].
- Cancellations & Access
- Please provide at least 24 hours’ notice for cancellations.
- If we cannot gain access to the property at the agreed time, a minimum call-out charge may apply.
- Liability & Guarantee
- Our workmanship is guaranteed for 12 months from the date of completion.
- Manufacturer warranties on parts (e.g., boilers) are subject to the manufacturer’s terms and regular annual servicing.
- DP Maxwell Plumbing & Heating Ltd is fully insured. However, we cannot be held liable for damage resulting from pre-existing faults in your plumbing or heating system.
- Governing Law: These terms are governed by the laws of England and Wales.